IGI Logo

Seeking effective implementation of laws to protect consumer interests without harassment of businesses, Union Minister of Consumer Affairs, Food and Public Distribution, Textiles, and Commerce & Industry, Piyush Goyal has suggested a pragmatic approach to decriminalize laws and urged states to support the initiative to balance the interest of consumers with the need to simplify laws so that businesses, particularly the small enterprises, are not put to undue hardship.

Goyal further said that it’s significant to bring a transparent system in place so that people can do business with simplicity. He added that ‘Jago Grahak Jago’ shouldn’t only be a slogan. There should be consumer awareness campaigns. The consumers should be motivated to come forward with the complaints so as to benefit society as a whole.

Besides, the minister suggested making the process simple and said there should be a way of taking calibrated action against non-compliance wherever reported. He said investors should get the message that habitual offenders would not be spared, but the sincere businesses would not be unnecessarily harmed.