IGI Logo

Jio Haptik Technologies Limited, the world’s largest conversational CRM, announced its enablement of Jio’s launch of True 5G services via WhatsApp. Jio’s version of 5G, called stand-alone 5G, is the most advanced and has no dependency on its 4G network. Jio 5G is Live in 236 Indian cities, with more cities, towns and taluks to be added before the end of the year.

WATCH: Demo of Haptik’s WhatsApp chatbot helping people acquire Jio 5G connection

The WhatsApp Assistant, built by Haptik, is the first of its kind in helping Jio and non-Jio users check for 5G compatibility in their locality. Indian citizens can use the bot to request for 5G connections based on their device compatibility and geographic proximity. The bot supports English, Hindi and Marathi languages on WhatsApp.

Haptik Co-founder & CEO Aakrit Vaish said: “Haptik’s WhatsApp chatbot is paramount to helping customers experience 5G and benefit from powerful functionalities such as 5G voice, low levels of latency, edge computing, and network slicing. Our solution aims to cater to the need of 500 million customers who will be migrating to Jio True 5G, at every step starting with eligibility check to lead collection to sim delivery to device shopping and post-sales support.”

The chatbot offers personalization in the form of dynamic menu options with respect to user type (postpaid and prepaid), device, location and outage management via pin code, among others.

The increased mobility and much-improved connection quality of 5G empowers brands to offer more effective brand-customer communications. While 5G will help brands to personalize and streamline customer journeys, powered by AI, customers will also demand more from their digital experiences.

Jio will leverage Haptik’s Proactive Messaging feature to proactively reach and engage with new and existing users about the launch of 5G services to drive the adoption of the revolutionary network technology.

Haptik also recently launched Click-to-Haptik that will help Jio in running ads on Facebook and Instagram to raise awareness about 5G and trigger new conversations with users on WhatsApp to purchase 5G connections.