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Secretary of the Department for Promotion of Industry and Internal Trade (DPIIT) Rajesh Kumar Singh has said that the government is working on a proposal to bring out the policy for online retailers and e-commerce rules under the consumer protection act on the same page to protect consumers. He said that once the e-commerce policy will be finalised, it will be put up in the public domain for views.

Singh said ‘we are holding discussions to harmonise e-commerce policy and e-commerce rules under the consumer protection act...While doing so, we will try to ensure that whether a regulator or some other way...rules that will ensure that the customer is the king.’ He also said ‘So the e-commerce policy and e-commerce rules under the consumer protection act both will be brought on the same page...Kind of congruent with each other. That is the idea and we are working on that.’ He added that the talks are at an advanced stage.

Talking about the government-promoted Open Network for Digital Commerce (ONDC), the secretary said that it would help democratise the e-commerce sector in the country. He said that no funding and no tailor-made policies would be there specifically to promote the network.