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Calling for keeping consumers at the centre of all the initiatives, Union Minister of Commerce and Industry, Consumer Affairs, Food and Public Distribution and Textiles, Piyush Goyal has emphasized that the consumer empowerment is going to be a paramount feature of a developed India. The Union Minister also applauded the Consumer Affairs Department for launching various initiatives and for their outstanding achievements.  He also appreciated the Consumer Commissions across the country for their focused effort on speedy disposal of cases.

The Minister noted that those approaching Helplines for complaints are largely from small companies, are devoid of technical knowledge and can't afford assistance and reaffirmed the need for speedy disposal of cases. He stressed need to put in an extra effort with a very sensitive approach to help them navigate through various processes and deliver justice in a time bound manner.

Goyal also appreciated the Consumer Affairs Department for using technology in bringing transparency in the working and other initiatives like the consumer helpline. Besides, he emphasized that 3 T's - Technology, Training and Transparency will take towards greater consumer awareness and greater service to consumers.