RBI Governor urges banks to leverage artificial intelligence
Reserve Bank of India (RBI) Governor Sanjay Malhotra has asked banks to leverage advanced technologies, including artificial intelligence (AI), to enhance their outreach while ensuring robust cybersecurity and safeguards against fraud and data misuse.
During the half-yearly meeting with managing directors and CEOs of public sector and select private sector banks, Malhotra noted that the banking sector has witnessed broad-based growth and urged the banks to continue to meet the needs of all segments and sections of the economy with renewed vigour and prudence.
Further, he stressed that banks should cultivate a culture of service excellence by keeping customers at the heart of every aspect of their operations. Besides, he highlighted the essential role of customer service excellence and keeping customers central to operations. Topics such as CKYCR, FICN, and CBDC were also discussed extensively.
