Poonawalla Fincorp inches up on launching next-generation conversational AI platform
Poonawalla Fincorp is currently trading at Rs. 414.75, up by 0.75 points or 0.18% from its previous closing of Rs. 414.00 on the BSE.
The scrip opened at Rs. 412.05 and has touched a high and low of Rs. 416.00 and Rs. 404.95 respectively. So far 45339 shares were traded on the counter.
The BSE group 'A' stock of face value Rs. 2 has touched a 52 week high of Rs. 570.40 on 06-Oct-2025 and a 52 week low of Rs. 362.55 on 07-May-2025.
Last one week high and low of the scrip stood at Rs. 419.85 and Rs. 388.00 respectively. The current market cap of the company is Rs. 35980.16 crore.
The promoters holding in the company stood at 63.93%, while Institutions and Non-Institutions held 21.42% and 14.66% respectively.
Poonawalla Fincorp has launched next-generation conversational AI platform for omnichannel customer service, marking a significant step in its AI-first transformation journey. Designed as a unified interaction layer, the platform will serve as the single customer service interface across channels, enabling a seamless and consistent experience.
The platform will autonomously resolve up to 80% of voice and chat interactions, reducing service costs while improving customer experience. Complex or high-empathy cases are routed to human agents, allowing teams to focus where they add the most value. Powered by multi-agent AI orchestration, it features an industry-first contextual interface with real-time insights such as customer history, loan risk flags and sentiment analysis. This enables faster resolutions, higher first-contact closure and stronger compliance.
