IGI Logo

We visited TCom’s Customer Experience Center located in Mumbai, which was launched around April 2022. The center is divided into four zones and creates curated journeys, depending upon customers and their interests, using various use-cases. The discussions are about TCom’s capabilities (what TCom can do) as well as its credibility (where TCom has implemented its applications). The center gives an insight into the company’s Digital Platform and Solutions (DPS) and discusses case studies to demonstrate how TCom stitches together platforms in the hyper-connected ecosystem to solve customer problems, which can drive TCom’s next growth phase. Post the acquisition of Switch and Kaleyra, the focus now shifts to execution, as synergies can help improve margins. We retain our HOLD rating, with a TP of Rs1,710 (10.5x its June-25E EBITDA).

TCom enabling the digital transformation journey of organizations

Network is the core on which customer business runs and TCom enables the digital transformation journey of networks. TCom discussed four important attributes of digital transformation: secure, performant (good performer and intelligent with minimum number of hops), agile (footprint across the world) and scaling (increasing with customer requirements). The shift to platforms has made the company opex focused. TCom is now more about providing managed services, which are not capex heavy. The company takes the solution-based approach in its projects. TCom tries to be competitive in terms of pricing and looks at the cost of delivering the whole solution and the complexity of the solution while billing customers. Pricing is largely based on OEM cost and managed services cost. TCom also provides manpower solutions in case of complicated deals. In case of call center, pricing depends on cost per seat and the nature of the complexity.

Stitching together platforms to solve customer problems; maintain HOLD

TCom’s strength lies in operating in areas that include Network, Cloud, Security, IoT, Mobility and Security. At the experience center, six use cases were discussed to showcase TCom’s capability and credibility, including: (i) implementing cloud-ready architecture for a multinational medical equipment manufacturer to reduce opex; (ii) implementing connected cars solution using MOVE platform for a European car manufacturer; (iii) shifting agents of a logistics company from a fixed line telephone-based model to a cloud-based model using TCom’s global SIM solution; (iv) stitching together customer, contact center agent and delivery agent of a food delivery company using CPaaS platform DIGO; (v) carrying F1 feed from track to production center in London in real time and back to F1 fans with near zero lag; and (vi) deployment of private network on the customer premises using LoraWAN (long-range wide area network) for smart-city solutions. These use cases demonstrate TCom’s capability in stitching together platforms to form a digital fabric in the hyper-connected ecosystem, which can drive TCom’s next growth phase. We retain HOLD, with a TP of Rs1,710 (10.5x its June-25E EBITDA).

To Read Complete Report & Disclaimer Click Here

For More  Emkay Global Financial Services Ltd Disclaimer http://www.emkayglobal.com/Uploads/disclaimer.pdf &

SEBI Registration number is INH000000354

Above views are of the author and not of the website kindly read disclaimer