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Ajay Chaudhary, an executive director who heads the fintech department at the Reserve Bank of India, has said sustainable growth of the fintech ecosystem can be achieved by putting in place a governance mechanism and focusing on customer-centricity. 

Chaudhary stated ‘What is needed for the sustainable development and growth of the fintech ecosystem is the right thrust on customer-centricity and better governance standards. These can be achieved by balancing the needs of tomorrow with the wants of today.’ Noting that fintech companies have vastly improved the efficiency of service delivery and customer experience, he said that what is needed is more focus on these matters which can be better achieved through the above points.

Besides, underlining the need for incremental and gradual regulation in the sector, Chaudhary said that it could be rule-based, outcome-based or even need-based regulation but the first step towards such a regulated existence is starting with a supervisory framework which could be in the form of a self-regulatory organisation or SRO.