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I am delighted to share the Panel Report of the 13th edition of NASSCOM GCC Conclave 2023 for  Sheenam Ohrie, Managing Director, Broadridge Financial Solutions with you.

Broadridge India today participated at the 13th edition of NASSCOM GCC Conclave 2023 in Bengaluru with the core theme focused on – ‘Getting Ready for the Hyperconnected World’. This edition of the GCC Conclave emphasised on continuous digital transformation via collaborative innovation and further discussed the role India plays.

Broadridge India MD, Sheenam Ohrie participated as a panellist to discuss and share best practices on the topic ‘Revolutionising shared services - platforms are the new way forward’. In her discussion Sheenam shared the importance of aligning technology decisions for product development including shared services platforms with business outcomes to drive measurable value. Her recommendations to scale service model offerings was to miniaturize services by adopting a well-defined microservices architecture. By adopting platform-based microservices, organizations can achieve agility and scalability, breaking down complex processes into modular components. She further emphasised on the importance of having a critical mix of hiring the right talent with a
growth mindset and investing in upskilling the workforce to adapt to the changing technological landscape. The existing workforce have the business knowledge and therefore the ability to define problems well. Marrying this with industry knowledge and therefore acquired talent will definitely lead to a well-groomed organization.

Furthermore, Sheenam shared information about Broadridge’s Blockchain based ledger platform that was conceived as an idea at the location and today the GCC drives it for the globe. She was of the opinion that organisations should view technology as an enabler to deliver personalised experiences and real-time insights to customers. In conclusion, creating a customer centric culture, defining business problem statements around customer needs and then merging the right technology will be key to innovation and exceptional value to stakeholders.

We are glad to share Sheenam’s insightful discussion during the panel with you and in case you have any question or want to know more about Broadridge kindly do let us know on the same. We will be happy to fix a meeting for you with Sheenam.

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