According to a recent survey, the number of people who did not pay or refused to pay the service charge at restaurants has increased to 37 per cent in January from 35 per cent in November. The survey, conducted by Local Circles, a social engagement platform said it interviewed 8,013 people , who visited air-conditioned restaurants in January, for their experience with the service charge.
Commenting on the issue, an Official told the media, "In response, 27 per cent said restaurants did not charge it, 10 per cent said restaurants charged and they got it removed, 27 per cent said restaurant charged and they paid it while 36 per cent did not pay much attention to their bills."
"The month-on-month stats show that although the percentage of restaurants not charging service charge is showing a constant increase, the percentage of people getting it removed has become almost constant," he added. “The percentage of people , who did not pay service charge at restaurants, stood at 35 per cent in November, 30 per cent in August and 27 per cent in May,” he said.